Hi Experts,
I'm on customer project. Based on the requirement, I have couple of questions.
It would be great help if I get some answers.
1. Outbound call: Is it possible to attach the data (CAD) for Outbound Call? If Yes, how to achieve this?
Scenario: Customer wants to run a campaign for the list of customer who has service tickets (Assume some filters applied). An IVR is played when the customer receives the call. Press 1 to close your service request, which should close the Service Ticket in the CRM system.
2. Outbound call: Is it possible to have multiple offers in a single script?
Scenario: Assume one script is attached to an agent. With that script, agent should be able to give an offer of 10% for one customer and 20% for another customer
3. Outbound call: Is it possible to schedule the outbound campaign at specific hours?
4. Outbound call: Is it possible to reschedule the call if the customer demands for next available time and can system place a call automatically?
5. Outbound call: Is it possible to play the prompt if it goes to answering machine.
6. Outbound Call: Customer is interested in using Predictive Dialing for one of the campaign. Now which third party tool is recommended? Currently they are using Blaster for predictive dialing.
7. In/Out Call: Customer is expecting to read out the status of the service request in an IVR. So Text-To-Speech should be integrated. Which third party tool is recommended?
any help is much appreciated.
Thank you
Best regards,
Santhosh.